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03 / IT and support

An assistant on the first line. Inside your IT process.

Give employees a clear entry point to IT support. An assistant asks the right questions, looks up instructions and helps prepare a ticket for the responsible team.

Discuss a pilot How the work happens

For IT leaders, service teams and internal help desks

An employee’s request

I cannot access the project’s test environment. It worked yesterday, but today I get an authentication error.
remotehangar

Support spends time before troubleshooting even begins

The request lacks the details

The service, time of failure, environment and steps already tried have to be gathered in follow-up messages.

The instruction exists but was not found

Recurring questions reach specialists again even though the answer is already in the knowledge base.

The conversation needs rewriting

Someone turns the discussion into a ticket, chooses the project and assigns a team by hand.

How the work happens

From a free-form request to a useful ticket

RemoteHangar provides the assistant’s foundation. Request format, ticket fields and handover rules are configured for your company’s process.

RemoteHangar interface · illustrative project data

  1. An employee describes the problem

    Through the web interface or your internal portal using the API, without needing to know the right support queue.

  2. The assistant clarifies the details

    It follows your team’s instructions to collect the affected service, environment, symptoms and steps already tried.

  3. It finds a relevant instruction

    The assistant searches connected knowledge sources and suggests permitted steps. It asks when information is missing rather than pretending the issue is resolved.

  4. It hands the request over

    A configured tool drafts or creates a ticket with the collected context. The responsible team continues in its existing tracker.

Easier to ask for help. Easier to continue the work.

  • One entry point for recurring internal questions.

  • Clarification that follows your team’s rules.

  • Instructions from the connected knowledge base.

  • A contextual ticket and a handover to a specialist.

Discuss a pilot

Choose one category of requests

For example, test environment access or questions about an internal service. Test the full path from a request to an instruction or a properly prepared ticket.

Explore your use case

We agree on timing, pricing and scope before the pilot starts.

  • Instructions for the selected process.

  • Ticket fields and specialist handover rules.

  • A connection to the existing tracker or portal.

  • An assessment of ticket completeness, follow-up questions and handling time.

The assistant acts through the tools it is given. We agree on which operations it may perform and which require a person. Your help desk, Jira or Confluence connection is validated in the pilot. Requests and necessary context go to your chosen model provider.

Data and security →